Information you share
Name, phone number, email (if provided), city/area, size preferences, and messages you send us on WhatsApp or forms.
Plain-language notice
Privacy Policy
This policy explains what personal data we collect, why we collect it, how we use/share it, and how you can contact us about your data.
Quick points
- We mainly use WhatsApp to share catalogue options and confirm orders.
- If you submit forms on this site, we collect only what’s needed to respond.
- Embedded videos (Wistia) may collect usage data/cookies for playback and analytics.
What we collect
Order/fulfillment details
Items you choose, delivery/pickup preference, and payment preference (UPI/COD/cash as applicable).
Website usage (limited)
Basic device/log data may be collected by hosting providers and embedded tools for security and performance.
Why we use your data
- To send catalogue options, prices, and availability on request.
- To guide size/fit and answer questions.
- To confirm orders, pickup/delivery, and resolve issues.
- To improve our service (for example, which videos/pages are most useful).
Sharing & third parties
We do not sell your personal data. We may share limited data only when needed to provide the service.
- WhatsApp: When you message us, your chats are processed by WhatsApp/Meta under their terms.
- Wistia video embeds: Wistia may use cookies/usage data for video playback and analytics.
- Delivery/courier (if used): Name, phone, and address/area may be shared to deliver your order.
- Payments: If you pay via UPI or other methods, payment processing happens via your payment app/provider.
Note: Wistia offers a “Privacy Mode” that can reduce tracking by disabling session/cookie tracking and anonymizing IP addresses (account setting dependent).
Retention & deletion
- We keep data only as long as needed for the purpose (orders/support) or legal compliance.
- You can request deletion/correction by messaging “PRIVACY” on WhatsApp.
- Some records may be retained for accounting, dispute resolution, or legal requirements.
Your choices & rights
- You can ask what data we have about you and request a copy/summary.
- You can request correction of incorrect details.
- You can withdraw consent for marketing-style updates at any time.
- You can request deletion, subject to lawful retention needs.
Children
Our services are intended for adults. If a child’s data is shared with us, we will take steps to delete it when we become aware.
Updates to this policy
We may update this policy from time to time. The latest version will be posted on this page.